SHIPPING POLICY

Free UK shipping on all orders - Royal Mail Second Class

For international orders postage will be calculated on checkout.

We aim to dispatch all orders within 2 days of receipt of payment. Dispatch is via Royal Mail – estimated delivery times UK 2nd Class, 3-5 business days, Europe, 7-10 business days, International 14-21 business days. Please note that delivery times are estimated and deliveries may take longer during busy times, such as Christmas. Please allow plenty of time to ensure your goods arrive in time.

RETURN & EXCHANGE POLICY

If you are not absolutely satisfied with your goods you may return them within 14 days of receipt for a no quibble refund. 

The goods must be returned in saleable condition, undamaged, unused and in the original packaging. 

Postage and packing costs are not refundable unless the goods are damaged, faulty or incorrectly supplied. 

It is your responsibility to arrange and pay for the return of the products to us and we strongly recommend that you obtain proof of posting as we cannot take responsibility for returns lost or damaged in transit. 

 

Please notify us by e-mail on sam@navistitch.co.uk if you wish to cancel an order. The refund will be processed within 5 working days of receipt of the returned goods.

Address for returns: NaviStitch, Studio 34, Ardleigh Studios, Station Road, Ardleigh, Essex, CO7 7RT, United Kingdom.

Although we package and check every item well, should your goods arrive damaged please contact us within 24 hours of receipt by e-mail.  We will arrange to replace your item whenever possible but if this is not possible we will arrange a refund. If we require you to return the item, we will refund return postage. 

Please include your order number in all correspondence.

 
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